- user:
I just sent 19.013086291932 XMR to this invoice:
https://allark.app/i/JHywWnBcAxBgaEmJTLDkgr
it should be confirmed in a few minutes
- allark:
Confirmed and processing. This should be completed within 24 hours. 
Regards
user:
Hello, we did receive the first 1k payment, awaiting on the rest, thank you so much! 
- allark:
Hi,
No problem. 
You should have received the second payment of around 1700 Euros as well. We will enquire as to why it has not arrived yet.
Regards
- allark:
Hi,
We have escalated this to the bank as funds were sent from our account, if they have flagged the transfer or misdirected it (unlikely) they have not yet told us. We will pursue this. 
Regards
- user:
Hello, our apologies for the late answer
We indeed are still awaiting on the 2nd payments
Trying to close down a debit card debt so please let us know if anything
Even in the tab of “incoming transfers” it doesnt show anything to this day
Regards
- user:
Hello, do you have any update yet?
We used your services couple years ago for SEPA as well and it went well without issue
Coming forward we were hoping to try your cash by mail services too
But before any of that, the current invoice has to be resolved
Do you have any information on what would be the issue and if you have an estimated date for it to be resolved?
Thank you for your time,
Regards
- allark:
Hi,
The transfer is still in limbo. Apologies, we did not update as we had not updates. Worst case, we wait a few weeks and then escalate this to a refund. Your funds will be safe. 
Regards
- user:
Alright, thank you again, we’ll be patient
Regards
- allark:
Appreciate the patience!
Please be assured that the worst is just a refund which may take some time. 
Regards
- user:
Hello,
Due to the drop in Monero’s price, we would feel more comfortable with a refund, to also avoid a loss on your end with the fiat side of things
I dont have the numbers in front of me as of right now but please verify on your end as well if it matches the estimates
Ticket was open on Sept 3rd, price at the time was around $172 - $173 (or roughly 154 euros) per Monero
On the website, entered the amount in $ USD which was around $3,300 for 3,000 euros after conversion
Which at $172 (or 154 euros) per Monero, the transaction was indeed around 19 XMR total (as per 3,000 euros divided by 154)
So far, we received if I am not mistaken about 1,094 Euros through SEPA (I don’t have the exact numbers in front of me but I believe that was it)
So by taking the same price as it was on the Sept 3rd date, 1,094 euros divded by 154 euros per XMR, that is around 7 XMR
Deducting those 7 XMR from the total of 19 XMR, a refund would be, if I am not mistaken around 12 XMR
So whenever everything is sorted out on your end, you could send a refund of approximately 12 XMR (minus fees as you see fit for your troubles and also running the math on your end), to the address below:
4AZsaXQDty1jh4ZMBmCeN8FaKiLTGv3nz8j3BafRdFdjMc8w6a2dbuVSzvs2NJqG4LfMHwTwL76CHHk1oRk8TZ3pNBJ8mGx
Thank you again for your time and the service you provide, as for now we figured an other solution for the fiat that we needed but hopefully in the future would be able to try again but with your cash by mail service instead that might be less troubles than through the failing banking system lol
Regards
- allark:
We have not yet heard back, if we do not hear back within 30 days, we will escalate this to a refund to this address. 
Regards
- user:
Thank you, appreciate it
Regards
- user:
Hello, do you have any update regarding the refund?
Regards
- user:
I noticed a reddit thread (since then deleted) couple days ago from someone that was also in wait of a refund since september
Are things ok on your end?
- allark:
Hi,
We are processing multiple orders and refunds get sorted as they get on top of the queue. It may take some time but they always do, so no need to worry. 
Regards
- user:
Alright thank you
Regards
- user:
Do you have an ETA?
Regards
- allark:
4AZsaXQDty1jh4ZMBmCeN8FaKiLTGv3nz8j3BafRdFdjMc8w6a2dbuVSzvs2NJqG4LfMHwTwL76CHHk1oRk8TZ3pNBJ8mGx
12 XMR
You are in the queue. We do not have an ETA yet.
Please refer the details as we get a lot of messages and sometimes refund requests are lost in the noise.
We also have to scroll through the entire conversation to figure out the amount and address. 
Regards
- user:
Hello, any ETA yet regarding the refund of 12 monero on the address?:
4AZsaXQDty1jh4ZMBmCeN8FaKiLTGv3nz8j3BafRdFdjMc8w6a2dbuVSzvs2NJqG4LfMHwTwL76CHHk1oRk8TZ3pNBJ8mGx
“We also have to scroll through the entire conversation to figure out the amount and address. 
Regards”